Refund policy

We want you to be happy with your purchase. If you’re not completely satisfied, you may request a return within 15 days of receiving your order.

 

Return Eligibility

To qualify for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase.

Customized or personalized products, gift cards, sale items, and products showing signs of use are not eligible for return unless they are defective.

 

How to Start a Return

To request a return, email info@levantgoods.com with your order number and reason for the return.

Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Return address:

Levant Office d.o.o.
Mlaka 9
4290 Tržič
Slovenia

Unless the item is defective, damaged, or incorrectly supplied, customers are responsible for return shipping costs. We recommend using a tracked shipping service.

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us at info@levantgoods.com as soon as possible so we can resolve the issue promptly.

 

Exchanges

To exchange an item, please return the original item first. Once your return has been approved, you may place a new order for the desired product.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

If you have not received your refund within 15 business days after approval, please contact us at info@levantgoods.com.

 

EU Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.

To exercise this right, the item must be returned in its original condition with all packaging and proof of purchase.